GOODS AND SERVICES
Goods in our shop are divided into the two categories: wedding invitations and wedding stationery (response and direction cards, wedding programmes and menus, place cards, thank you cards).
The minimum order for cards is set individually for each item - this information could be found on the description page. In addition to our products, we offer the free personalisation service and printing of the text of your choice on the cards you selected.
All of our invitations are standardly sold fully assembled. Please allow an additional day after custom printing completion for this service.
PLACING AN ORDER
To select a card click on its image in the catalogue - you will be redirected to the product description page. On the left side input please the required quantity of cards and click on the “ADD TO SHOPPING BAG” button. After that you will be redirected to the Shopping Bag page.
Please click now the 'SHIPPING METHOD' button and select delivery service from the menu - refer to the weight of a parcel shown in the 'Total Weight' column.
The bag accumulates all your orders – products and services. Your order will be assigned a unique number used for proof approval and final delivery. You can change the number of products and find the total price directly in the basket. After the total price is summed up press "CHECKOUT" button and you will be redirected to the secure PayPal page where you can use your card details or your PayPal account to finish the payment.
SERVICE OF PERSONALIZATION
As soon as the order is placed you will be contacted by on of our graphic designers. Cards will only be printed after your final approval by e-mail.
Please note, it is the customer's responsibility to check the proof carefully in all the details. Reproofs are free of charge (the number will be at managers discretion). Once a proof has been approved, it will be sent straight to print, and at this point no cancellations of the order will be accepted. IMPORTANT! We strongly advise you to order a sample of the invitation you are interested in to ensure you are pleased with the design. Personalised items could not be refunded. If for some reason you received the damaged parcel, please contact us not later than in 10 business days, otherwise we won't be able to solve this problem.
Wedding cards are printed within 2-4 working days from the moment of the proof approval. Delivery usually takes 3-4 business days.
Important: If you have a certain timeline, please clarify the time of order turnaround before placing an order.
The delivery is provided by Royal Mail / Parcel Force or EMS courier service. Signature upon delivery is required, therefore select a delivery address which is the most convenient for you. Goods are delivered from 9am to 7pm Monday to Friday. Delivery within UK and to EU countries takes around 4 working days. Delivery to non EU countries can take about 5-7 working days. We will do our best to notify you if any extension of that term is needed. Please consider possible customs duties when order to non-EU countries.
Mailing of goods to customer will be accompanied by an e-mail notice. The price of delivery indicated in your offer includes all mailing services.
Should you have any questions concerning delivery, payment or order completion, please e-mail us at firstname.lastname@example.org or email@example.com.